Microsoft Dynamics 365
Dynamics 365 is the name for the new application suite combing Microsoft’s CRM and ERP cloud service.
- Each area of Dynamics 365 is a module, i.e. Sales or Operations and can be mixed and matched
- Dynamics 365 allows a more unified and integrated experience with fluid UX at its core
Dynamics 365: The Basics
Dynamics 365 is a new combination of CRM and ERP solutions in a cloud service, which allows a more modular approach to purchasing and using business applications.
Microsoft calls it the “complete end to end business application in the cloud”.
Microsoft Dynamics CRM and ERP customers can now choose the specific modules they want to use and/or combine them into one seamless system that is hosted in the Cloud. Some of these purpose-built modules include:
- Sales
- Marketing
- Field Service
- Project Service
- Customer Service
- Operations
- Finance
- Talent
These modules give businesses the end to end range of apps and means that you don’t need to go in and out of different applications. Historically this may have been done by navigating in and out of CRM, financial software, stock and inventory software and so on, whereas this can now all be done in one unified experience. Even better, is that by using a modular method each user can be given access to only the modules that matter to them, while making sure the end to end customer journey is centralized to avoid duplications, errors and wasted time.
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Salesforce
Salesforce is the world’s #1 Customer Relationship Management (CRM) platform. Our cloud-based applications for sales, service, marketing, and more don’t require IT experts to set up or manage — simply log in and start connecting to customers in a whole new way.
More than 150,000 companies are blazing trails to success with the world’s #1 CRM platform.
Treat all your customers like they’re your only customer with Salesforce CRM. Understand their needs, solve their problems, and identify opportunities to help by managing their information and interactions with your company on a single platform that’s always accessible from anywhere.
Sell, service, market, and build apps on a single platform.
Easily log, manage, and analyze all customer activity in one place with our suite of web-based CRM software. Constantly monitor everything from sales leads to support tickets, and from channel marketing to website analytics.
Blaze your trail with the world’s most powerful apps on the Customer Success Platform.
Get consistent ground-breaking innovation.
Lead the pack with developments years ahead of other companies. Be among the first to use new technologies thanks to three free upgrades a year and advanced services to help you find the best path for your business.
Artificial intelligence: The first AI built right into your CRM.
Mobile-first CRM: Run your whole business from your phone.
Analytics: Give every employee data-driven insights.
Netsuite
NetSuite Enterprise Resource Planning (ERP) offers a modern, scalable solution to run all of your key back-office operations and financial business processes in the cloud. On November 7, 2016, Oracle completed the acquisition of NetSuite, the very first cloud company. In 1998, NetSuite pioneered the Cloud Computing revolution, establishing the world’s first company dedicated to delivering business applications over the Internet. Today, NetSuite provides a suite of cloud-based financials / Enterprise Resource Planning (ERP) and omnichannel commerce software that runs the business of more than 40,000 companies, organizations, and subsidiaries in more than 100 countries.
Accelerate business performance using the world’s most deployed cloud ERP solution.
NetSuite is engineered to scale with businesses as they grow and to streamline mission-critical processes. In turn, this allows them to continue focusing on what they do best and to react to new market opportunities swiftly and confidently. From advanced financials to supply chain management to billing and beyond, NetSuite ERP gives companies the tools they need to accelerate growth and drive innovation.
- Financial Management
- Order Management
- Production Management
- Supply Chain Management
- Warehouse and Fulfillment
- Procurement
- Human Capital Management
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