Microsoft Dynamics Partner Roundup: Cloud Voice and Video for CRM Online; Social Selling for CRM; AX Practice Leader; AX Publishing Win

posted in: Cloud/SAAS, Microsoft Dynamics | 0

By:  Linda Rosencrance

Solgari Launches Dynamics CRM Online integration

Solgari has launched its integration with Microsoft Dynamics CRM to help sales and marketing teams harness the power of cloud voice and video communications via its intelligent cloud-based business communications platform. The service is also fully compatible with Microsoft Skype for Business.

The solution also offers features to help Dynamics CRM partners looking to execute quicker and smarter sales and marketing campaigns, according to company officials.

With the integration, customers can reach contact center agents using browser-based voice, video and chat communications options, enabling instant communication via any Internet-connected device from any location and at no cost, officials stated.

Inbound communications are identified using IVR and/or voice verification and then routed to the correct agent groups who handle all customer interaction with Dynamics CRM, according to officials.

Customers can pick and choose what they need on a SaaS basis and there are no physical infrastructure requirements, company officials stated.

Trapit Announces App for Dynamics CRM

Trapit, a platform for social selling and employee advocacy, has rolled out an app for Microsoft Dynamics CRM.

The Trapit app for Dynamics CRM puts the Trapit content browsing and social sharing experience within each salesperson’s Dynamics CRM account. With Trapit embedded in their existing workflows, salespeople can browse and share relevant content with customers and prospects, according to company officials.

“This all-in-one approach not only saves time, it scales social selling to meet the needs of even the largest sales operations,” according to the company.

Rand Group Taps Kevin Endres to Head Up Dynamics AX Practice

Rand Group has hired Kevin Endres as vice president overseeing its Microsoft Dynamics AX practice.

Before joining Rand Group, Endres spent seven years as the director of application consulting with mcaConnect, managing the entire AX practice of 40 consultants and drove revenues of more than $15 million, company officials stated.

As vice president with Rand Group, Endres goals for the Dynamics AX team over the next 12 months include a 20 percent increase in revenue and hiring additional employees, according to officials.

“The opportunity to really take the Dynamics AX team to the next level for Rand Group was what drew me to this role,” Endres said in a statement. “Microsoft has shown continued focus on AX, with significant R&D leading to improved functionality. Add to that the extraordinary management team and experienced consultants at Rand Group, and I feel very confident in our ability to help a lot more clients improve their business with this platform.”

Levtech Consulting to implement Dynamics AX for Lulua Publishing

Levtech Consulting has been selected by Lulua Publishing to implement Microsoft Dynamics AX 2012 R3. The project aims to automate business functions and build a single operational platform across the publishing group.

Because the company has different business lines, Lulua needed to select a simple, but comprehensive ERP system to empower its employees and automate the business processes, according to company officials.

Based on a detailed evaluation, Lulua decided to implement Dynamics AX to consolidate its business and selected Levtech as its consulting partner.

As part of this project, Levtech will integrate Dynamics AX with an external e-commerce platform to give Lulua’s customers a better online shopping experience, officials stated.

“Group level financial consolidation features in AX will also be another key enhancement that will help Lulua have visibility into the business operations of all its companies,” said Oommen P. Oommen, regional manager, business development, Levtech Consulting, in a statement. “This implementation will definitely help Lulua to eliminate manual processes, reduce costs, boost productivity and ultimately, achieve business growth.”

About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.