SAP CEO McDermott Plans a New Push Into CRM Market
By: Steven Norton SAP SE on Tuesday said it would release a new raft of customer relationship management applications aimed at tying front- and back-office processes as businesses pursue a “single view of the customer.” In an interview, CEO Bill McDermott said CRM has moved beyond sales and now is about creating a seamless customer […]
Food manufacturer migrates to Microsoft Dynamics 365 through Sable37
By: James Anderson The move to Dynamics 365 comes as the company seeks to utilise a single cloud-based platform TNA Solutions is replacing legacy enterprise resource planning (ERP) systems with Microsoft Dynamics 365, deployed through specialist provider Sable37. In operating as a global food processing and packaging equipment manufacturer, the migration aligns with wider digital […]
Will The Complexity Of Customization Destroy Supply Chains?
Digitization is making it easier to respond to increasing consumer demand for personalized products. According to a report by SCM World, 90% of customers value individual goods and the majority of supply chains have already been rebuilt to support this demand. Plus, 3D printing has the potential to further customize products and reduce required inventory. Also, consumers are more empowered […]
10 dirty secrets of CRM
By: David Taber CRM vendors cash in on your hopes for revenue, profitability and collaboration. And it’s all true … except for the parts that they leave out. Here are some truths that they won’t share but you should understand. 1. The CRM system is less important than the data it holds. Even with all the […]
Zuora Central Upgrade Further Attacks the ERP Market
Zuora, the leading cloud-based subscription management platform provider, today announced at Subscribed™ a major upgrade to the Zuora Central Platform with the addition of Zuora Orders. This new upgrade leapfrogs all existing capabilities, giving subscription companies unlimited order flexibility, a new set of metrics, and complete order-to-revenue automation. The upgraded platform will function as the […]
How Much Do You Think It Will Cost?
“How much do you think it will cost?” This is often a common question a manufacturer will ask themselves when developing new products and something that we as a manufacturing solutions provider we can help answer. When I go and see companies that aren’t using IFS solutions, one of the issues that they raise is the fact […]
Why Cloud Customer Success Is New Top Priority For Salesforce, Microsoft, Workday, SAP And Oracle
By: Bob Evans CLOUD WARS — As competition among top cloud vendors intensifies, customer success is rapidly emerging as a strategic differentiator far more important than snazzy technology. It seems dazzlingly obvious: we all want our customers to be successful, right? But the enterprise-tech industry hasn’t always earned a sterling reputation for delivering that type […]
How To Shortlist And Select An ERP Solution Like A Boss
Now that you’ve decided to implement an ERP solution within your business’ IT ecosystem, you will soon be facing the proposition of identifying one vendor out of a pool of many. But be aware: The decision to go ahead with a vendor can take a long time when it’s an enterprise resource planning product you’re […]
Why Cloud Customer Success Is New Top Priority For Salesforce, Microsoft, Workday, SAP And Oracle
By: Bob Evans CLOUD WARS — As competition among top cloud vendors intensifies, customer success is rapidly emerging as a strategic differentiator far more important than snazzy technology. It seems dazzlingly obvious: we all want our customers to be successful, right? But the enterprise-tech industry hasn’t always earned a sterling reputation for delivering that type […]
Edgewater Fullscope Announces GDPR Management Solution Release
Edgewater Fullscope, a leading provider of Microsoft Dynamics 365 (formerly Dynamics AX and CRM), a modern technology platform, has released the GDPR Management Solution for Microsoft Dynamics 365 for Customer Engagement, which gives clients a robust set of tools to manage their compliance with key aspects of the General Data Protection Regulation (GDPR), approved by […]