Microsoft Dynamics Partner Roundup: Multichannel for AAA; MCP joins CRM partner; Contract management; Gold ERP competency

By: Linda Rosencrance

nChannel Drives Interconnected Experience for AAA Washington Members and Helps Power New Retail Store Strategy

nChannel, a provider of multichannel management software that simplifies selling for retailers, has that AAA Washington is deploying nChannel’s platform to deliver an enhanced customer experience across its 18 retail locations in Washington and northern Idaho.

AAA Washington is replacing its existing point-of-sale software with Lightspeed, a more flexible, cloud-based point-of-purchase system, to support its new Cruise& Travel retail store initiative and increase efficiency in all store locations in the region, according to officials of the companies.

nChannel is integrating the new Lightspeed platform with AAA Washington’s existing Microsoft Dynamics GP system. With nChannel’s Lightspeed integration, AAA Washington can now keep up with shifting customer behaviors and operate more efficiently by automating the transactions between Lightspeed and Dynamics GP, officials said.


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Aaron Back, MCP, joins ACE Microtechnology as Sr. Microsoft Dynamics CRM Consultant

ACE Microtechnology, a business and technology services firm that provides Microsoft Dynamics 365 (CRM) and Dynamics GP has hired Aaron Back as its Sr. Microsoft Dynamics CRM Consultant.

A Microsoft Certified Professional, Back brings many years of industry experience, including customer service, manufacturing, health are, project management, and analytics, to his new role, according to company officials.

Back has worked with many business teams and individuals to deliver successful projects and solutions in both Dynamics 365 (CRM) and Dynamics GP. He also possesses hands-on experience with Microsoft Office, Office 365, Dynamics 365 (CRM), Dynamics GP, Power BI, SSRS and SQL, officials said.

“With Aaron’s experience and strong presence in the Dynamics 365 community, I can see our Dynamics 365 practice growing double digits this year, said Susan Looby, ACE’s president, in a statement.

Field Service Management Solution Streamlines Complex Contract Management

Vertical Solutions Inc., a developer of field service management and customer experience solutions, has upgrade its aftermarket service management software solution VServiceManagement, which is Certified for Microsoft Dynamics.

Recognizing the industry trend toward more multi-site/multi-resource field service projects, VServiceManagement now includes project management features along with additional customization and integration options, according to company officials. The latest release of VServiceManagement includes and extended enterprise resource planning API and compatibility with Microsoft’s Azure.

“Aftermarket service continues to deliver significant revenues for business, with double-digit CAGR forecast for the next decade,” said Ron Wegmann, CEO of Vertical Solutions, in a statement. “Our latest release further supports today’s business environment with configurable options and robust project management functionality.”

Data Masons Achieves the Microsoft Gold Enterprise Resource Planning Competency

Data Masons Software LLC., a provider of Integrated EDI and XML solutions for Microsoft Dynamics customers, has attained the Gold Microsoft Enterprise Resource Planning competency.

For over 20 years Data Masons has supported the EDI integration needs of customers and partners utilizing Microsoft Dynamics AX, GP and NAV. Data Masons has also added Dynamics 365 for Operations to its supported platforms, according to company officials.

“Adding the Microsoft Gold competency to our portfolio further assures our Microsoft Dynamics partners and customers that we are dedicated to and invested in supporting Microsoft Dynamics technology,” said Glenn McPeak, principal, Data Masons Software, in a statement. “Our customers’ success is highly-dependent not only on our EDI expertise, but our deep knowledge of the Microsoft Dynamics ERPs, and having that dual level of expertise is a significant differentiator for Data Masons as an EDI provider.”

About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.