Microsoft’s Q4 earnings surpassed expectations thanks to the cloud
By: Rayna Hollander Microsoft surpassed expectations across all segments for its fiscal Q4 (that ended June 30), according to earnings released Thursday. The company reported $25 billion in non-GAAP revenue in the quarter, over the expected $24 billion and up 10% year-over-year (YoY) from $23 billion. The solid earnings were primarily driven by Microsoft’s could offerings, according to Microsoft […]
How to choose the best Salesforce consultant: 25 key questions
By: David Tabor Customer relationship management is the lifeblood of many businesses. But not every company has the in-house expertise necessary to configure and maintain a complex Salesforce implementation. Here’s where a Salesforce consultant comes in. Steeped with experience and know-how, a Salesforce consultant can pay significant dividends — assuming you choose the right one […]
25 CRM Best Practices for Beginners
By: Gabrielle Pickard-Whitehead Customers are the most important part of any business. Given that customers are the single most important asset of a business, it’s important we look after them. Investing in a quality Customer Relationship Management (CRM) tool is essential for businesses wanting to improve customer relations. Before developing any bad or counter-productive habits, […]
Microsoft Dynamics Partner Roundup: D365-based student information; Two new competencies; Display services win; D365 for food producer
By: Linda Rosencrance OneWorldSIS’ Student Information System Partners with Microsoft Consulting Services Jump Start Engagement Program OneWorldSIS, a student information system offering advanced technology for educational institutions, announces OneWorldSIS and the OneWorldSIS HTML5 Portal Suite have been selected for inclusion in Microsoft Consulting Services JumpStart Program, a portfolio of solutions being offered globally. Built on […]
Machine learning for Dynamics, Part 1: Microsoft’s ML packages in SQL and R Server
By: Mark Anderson They are top tech, software and internet companies; yet officials from Amazon, Baidu, Facebook, Google, IBM, Intel, Microsoft, NVIDIA, and Tesla have all recently stated they are becoming artificial intelligence (AI) companies. And this fad is no flash in the pan. AI is sweeping across the business world because computer power (especially […]
Machine learning for Dynamics, Part 2: Making the most of machine learning with Dynamics 365 / CRM
By: Mark Anderson Microsoft Dynamics 365/CRM customers have a number of machine learning tools at their disposal thanks to the solution’s proximity to technology from Azure Machine Learning Studio and the Cortana Intelligence Suite (formerly the Cortana Analytics Suite). MSDynamicsWorld has covered a few of these capabilities already, such as our article earlier this year […]
Following first round of Microsoft Dynamics 365 SMB go-lives, UK NAV partners proceed with care
By: Linda Rosencrance “First-out-of-the-gate” implementation claims are bold, which practically invites argument. Two weeks ago, one partner released a statement claiming the first Microsoft Dynamics 365 for Finance and Operations, Business edition (D365FOB) customer go-live in the UK. “One of many,” countered James Crowter, managing director of Technology Management Ltd. in Wolverhampton, UK. At least five […]
9 forces shaping the future of IT
By: Paul Heltzel IT is on the precipice of unprecedented change. Every company, now in the business of technology, is experiencing glimmers of larger shifts to come: automation, decentralized technology budgets, rapid adoption of cloud-based services, and most recently, artificial intelligence as a business necessity. Thanks to these emerging and converging trends, technology is increasingly […]
Microsoft Dynamics Partner Roundup: EDI on AppSource; Commerce for D365; PDF forms for D365; Creative agency integrates CRM
By: Linda Rosencrance Episerver Announces Release of Episerver Commerce for Microsoft Dynamics 365 Episerver, a provider of a single platform to manage digital content, commerce, and marketing in the cloud, has rolled out Episerver Commerce for Microsoft Dynamics 365. The solution brings together Episerver’s unified content management and digital commerce platform with Dynamics 365, all […]
Inspire 2017 Notebook: A look back at 11 big stories for Microsoft Dynamics partners
By: Guus Krabbenborg As a longtime WPC/Inspire-observer with a perspective geared toward Microsoft Dynamics, I’d like to share some of my initial impressions on this year’s Inspire 2017 in Washington DC. And highlight some of the important trends you’ll find more detailed analysis of in this year’s Inspire Business Report for Dynamics partners. So these […]