How to develop a CRM strategy
How can arts organisations develop the best possible strategy for their customer relationship management and ticketing systems? Helen Dunnett suggests some steps to make the task easier. Photo: Miki Govedarica There has been a big shift in the way that customer relationship management (CRM) and ticketing have been viewed since the CRM acronym was coined […]
Cloud ERP taking off but confusion persists around security and control topics
By: Kurt Marko Moving ERP workloads to cloud environments appears to have reached the proverbial tipping point. However, well-worn concerns around security and control continue to exercise the minds of IT and business executives. Whether enthusiastically or begrudgingly adopted, cloud infrastructure and services are a significant part of the IT fabric at most organizations. Nevertheless, […]
What you must know about moving ERP to the cloud
By: David Linthicum Nearly 70 percent of enterprise organizations are currently migrating data for enterprise resource planning (ERP) applications to the cloud, according to a report from the Cloud Security Alliance. Almost 90 percent of those surveyed said these business-critical ERP apps (SAP, Oracle, and Microsoft Dynamics) lead to many migration challenges and concerns. The […]
FILA North America Selects Sunrise Technologies and Microsoft Dynamics for Dynamics 365 ERP Implementation
Sunrise Technologies, a global provider of Microsoft Dynamics 365 Business Applications and Cloud services, announced today that FILA North America has selected Microsoft Dynamics 365 to run their business and Sunrise as their Dynamics 365 implementation partner. FILA North America, headquartered in Sparks, MD, is an iconic sportstyle brand offering athletic and leisure footwear, apparel […]
Satya Nadella Hit Refresh With A Bold Vision For Microsoft’s Future
By: Scott Smith Satya Nadella was a surprise choice as the CEO of Microsoft (MSFT) in February 2014, only the third in its 40 years, after the legendary Bill Gates and Steve Ballmer. He’d been the quiet and effective leader in charge of starting to move Microsoft’s focus from permanent licensing software to cloud-based recurring subscription […]
Microsoft is the hungriest tech company for AI talent, with almost 2,000 job openings listed
Microsoft CEO Satya Nadella has reiterated on various stages during several developer events, that the future of computing and technology will converge at an artificially intelligent endpoint. Dogfooding the philosophy of its CEO, Microsoft has been on a hiring blitz for developers, engineers, marketers, and managers to fill a wide variety of AI positions within […]
The cybersecurity skills shortage is getting worse
By: Jon Oltsik At the end of each year, ESG conducts a wide-ranging global survey of IT professionals, asking them about challenges, purchasing plans, strategies, etc. As part of this survey, respondents were asked to identify areas where their organization has a problematic shortage of skills. In 2018-2019, cybersecurity skills topped the list — 53 […]
4 Reasons Why Customer Engagement Platforms Will Render Traditional CRM Useless
By: Robin Meyerhoff Can traditional Customer Relationship Management (CRM) address the biggest customer-facing challenges? According to Jeremy Cox, a principal analyst at Ovum, a UK-headquartered research firm, the answer is a resounding “no.” Even though Cox has been helping companies create effective CRM strategies for over 20 years, he believes CRM is dead and a […]
Salesforce Expands Commerce Cloud With New Platform Tools for Embedding Smart, Personalized, and Connected Shopping Experiences Anywhere
From AI-powered recommendations and visual search to connecting digital experiences and physical inventory, brands now have the flexibility and agility to create shoppable moments everywhere – all with a single unified commerce platform Michaels, Perry Ellis and Spalding deliver dynamic commerce experiences with Salesforce NRF 2019: RETAIL’S BIG SHOW – Salesforce (NYSE: CRM), the global […]
Finlyte Achieves Rapid Growth in 2018
Finlyte Partners (“Finlyte”) has enjoyed tremendous growth in 2018 across its core services of ERP consulting and cloud-based accounting services. Finlyte worked with 25 companies in 2018 across multiple industries while continuing to build its implementation project and accounting services pipeline. Its Alliance Partner relationship with Oracle NetSuite enables Finlyte to promote, implement, and customize NetSuite […]