Microsoft and Genesys expand partnership to help enterprises seize the power of the cloud for better customer experiences
Microsoft Corp. and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centers that enables them to deliver superior interactions for customers. With the omnichannel customer experience solution Genesys Engage™ running on Microsoft Azure, enterprises have the security and scalability they need to manage the complexities involved with connecting […]
Microsoft commercial strength powers second quarter results
Microsoft Corp. today announced the following results for the quarter ended December 31, 2019, as compared to the corresponding period of last fiscal year: Revenue was $36.9 billion and increased 14% Operating income was $13.9 billion and increased 35% Net income was $11.6 billion and increased 38% GAAP and 36% non-GAAP Diluted earnings per share […]
Using AI, people who are blind are able to find familiar faces in a room
Cambridge, United Kingdom – Theo, a 12-year-old boy who is blind, is seated at a table in a crowded kitchen on a gray and drippy mid-December day. A headband that houses cameras, a depth sensor and speakers rings his sandy-brown hair. He swivels his head left and right until the camera in the front of […]
How Walgreens is using HoloLens 2 to provide a fresh retail experience
As Walgreens embarked on plans to create a new type of retail experience for customers more than a year ago, it realized that an innovative approach to training employees was in order. Walgreens employees were used to consulting with customers on the best beauty products, filling photo orders, dispensing medications and providing personalized health and […]
How high-speed internet is bringing people ‘out of the dark ages’ to reshape work and life in rural America
As Beth Carlson prepared to take her son to a hospital eight hours away for surgery on a benign brain tumor last winter, one major worry aside from the procedure weighed on her mind. How would the family stay in touch with Xander, 13, while he was away for weeks of treatment afterward? They’d tried […]
New research reveals that across industries, organizations are embracing ‘tech intensity’ as a key driver of competitive advantage
Microsoft Corp. on Wednesday announced the results of the State of Tech Intensity 2019 Study, revealing what business and technology decision-makers see as critical to their future growth and success. The past decade has been a period of unusually rapid change and disruption as organizations worldwide have implemented a breadth of technology solutions to transform […]
Microsoft and KKBOX Group launch global strategic partnership
Microsoft Taiwan and Asia’s leading media technology company, KKBOX Group, jointly announced today the launch of a global strategic partnership that will migrate the group’s subsidiary KKBOX’s music streaming services to the Microsoft Azure cloud platform. Additionally, KKBOX Group subsidiary KKStream has joined Microsoft’s global partner network to release BlendVision™, a next-generation commercial video streaming […]
Microsoft’s resolution for 2020 is to empower tech intensity in its customers and partners
As we close out 2019 and head into a new decade, I’ve been thinking a lot about the progress the technology industry has made over the past 10 years, and what that means for the next 10. I want to take a moment to reflect on one of the key technology trends I’ve seen over […]
A young woman leads refugees toward independence — and shows how much technology can help
She’s lived in a refugee camp since her family fled war when she was a little girl, but Grace Nshimiyumukiza has always wanted to be the one to help, not just be helped. First she coached her six younger siblings through classes in Kakuma, one of the world’s largest refugee camps. Then she tutored friends […]
Driver Assistance Leader Hits the Road with Oracle
Agero supports nearly half of passenger vehicles on the road with Oracle SD-WAN Agero, a leader in the digitalization of white-labeled driver assistance services, is using Oracle enterprise communications technologies to safeguard drivers in more than 115 million vehicles in the U.S. When a driver is stranded roadside, time is of the essence. With Oracle, […]