Salesforce CRM Helping Healthcare Providers Boost Service
By: Shirley Siluk CRM giant Salesforce has rolled out a number of new customer relationship management (CRM) tools aimed at improving people’s health and healthcare providers’ effectiveness. The new releases build on the capabilities of the company’s Health Cloud offering, launched early last year. Unveiled at the Healthcare Information and Management Systems Society (HIMSS) conference […]
U.S. suspends fast-track H-1B processing, blames backlog
By: Patrick Thibodeau The White House decision to suspend premium processing for H-1B visa holders is being blamed on a visa backlog. It will affect some people seeking visas who may be in need of this fast-track system. The U.S. government is hoping that its decision to suspend premium processing, announced late Friday, leads to […]
How microcertifications work for IT job seekers and employers
By: Sharon Florentine Organizations struggling to fill high-demand tech roles — like Linux or cybersecurity, for instance — often look at certifications to benchmark a candidate’s skills and real-world experience and gauge their potential for success on the job. But for job seekers, certifications are expensive, time-consuming and often don’t accurately assess the hands-on skills […]
Oh No, Not Again!?! How A Second Global IT Outage Suggests Delta Airlines Still Has No Decent Disaster Recovery Strategy
By: Greg Pierce In August, I blogged about my experience with the Delta outage and provided some lessons learned from those calamitous few summer days. With over 650 cancelled flights (and thousands of frustrated customers), I speculated that their disruption in services must have cost them many millions of dollars in damages. And all caused […]
AWS, Microsoft and Google take different paths to the cloud
By: Clint Boulton SAN FRANCISCO — An outage at Amazon Web Services Tuesday rekindled the debate about whether it is wise to rely too heavily on one cloud service provider. Such snafus are rare for AWS so CIOs worry more about the potential for vendors to turn off their service without notice. But CIOs who […]
5 Important CRM Trends for 2017
In an age of accelerating change, agile customer relationship management (CRM) systems are increasingly important. Both startups and successful, established enterprises must anticipate and prepare for the exciting possibility of rapid growth. Chess masters are highly skilled at thinking many moves ahead, and today’s business professionals must do the same to take full advantage of […]
Salesforce muscles up Einstein AI platform
Salesforce has added new power to its existing Einstein intelligence CRM with the launch of Service Cloud Einstein, breaking it down into a number of components aimed at strengthening customers’ various critical CRM functions. The new additions include Einstein Supervisor, which provides contact center supervisors with omni-channel insights and AI-powered analytics to help increase agent […]
ERPSI Wins $45M Contract to Support U.S. Citizenship and Immigration Services (USCIS)
The Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), has awarded Enterprise Resource Planned System International, LLC (ERPSI) — a joint venture team between Planned Systems International, Inc. (PSI) and ERP International, LLC (ERP) — the Flexible Agile Development Services II (FADS II) contract. Under the contract, PSI will support the USCIS […]
Microsoft partner Arbela completes acquisition of Integral USA, bolstering Dynamics 365 & AX service, support
By: Linda Rosencrance Arbela Technologies Corp., a Microsoft Dynamics 365 Gold Partner, has announced that it has completed the integration of Integral USA LLC. Arbela has acquired substantially all the assets of Integral, including its customers, employees and infrastructure. This transaction boosts Arbela’s presence in central US, with an office in Dallas, adding to the […]
Mintigo integrates predictive sales AI with Microsoft Dynamics 365
By: Linda Rosencrance Mintigo, a provider of predictive marketing and sales technology, has launched the Predictive Sales Coach, its new artificial intelligence (AI) solution for incorporating actionable sales intelligence into Microsoft Dynamics 365. As Mintigo describes the utility of Predictive Sales Coach, Dynamics 365 customers can automatically give their sales organizations more information about their […]