Microsoft Dynamics 365 and Adobe Experience Cloud selected by 24 Hour Fitness to transform customer engagement
Microsoft Corp. (Nasdaq: MSFT) and Adobe (Nasdaq: ADBE) on Wednesday announced an agreement with 24 Hour Fitness, one of the nation’s largest privately owned and operated fitness chains, to deploy Microsoft Dynamics 365 and Adobe Experience Cloud across its network of more than 420 clubs nationwide. This will enable 24 Hour Fitness to dramatically enhance its ability to offer more personalized and unified digital experiences […]
For IT, Microsoft 365 shows what still matters about Windows
By: Mary Branscombe For most businesses, Microsoft 365 is just the simplest and cheapest way to buy Windows and Office (along with some mobile security services), especially if they want to make first-line workers (as Microsoft calls your customer-facing employees) part of their digital business workflows. But Microsoft 365 is more than just an updated […]
Meet the winners of Microsoft Ventures’ first global AI startup competition
By: Taylor Soper Microsoft’s venture arm on Tuesday announced new startup investments as part of its inaugural Innovate.AI competition. Announced this past October by Microsoft and three venture capital firms, Innovate.AI invited companies building AI-related technology to compete for venture funding and Microsoft Azure credits. Three regional winners from North America, Europe, and Israel — and […]
CRM Is Now The Largest Software Market In The World
Customer relationship management (CRM) software revenue overtook that of database management systems (DBMSs) at the end of 2017, making CRM the largest of all software markets in the world. According to Gartner findings, global CRM revenue amounted to US$39.5 billion during the past 12 months, overtaking DBMS which reached US$36.8 billion in the same year. […]
5 key enterprise IoT security recommendations
By: Fredric Paul Not so long ago, the phrase “consumerization of IT” was on everyone’s lips. Whole publications and conferences (remember CITE, for Consumerization of IT in the Enterprise?) were created to chronicle the trend of corporations relying on products and services originally created for consumers — which was often easier to use and of […]
Oracle AI Powers Future of CX Management
Oracle has announced a series of new innovations that help marketing, sales, commerce, and customer service professionals meet the rapidly changing expectations of today’s empowered customers. The latest updates to the Oracle Customer Experience (CX) Cloud Suite support the connected digital enterprise by introducing new artificial intelligence based applications, data analytics solutions, and innovative search, voice, […]
SAP launches manufacturing cloud
By: Anthony Spadafora In an effort to help companies optimise performance, elevate production quality and efficiency and ensure worker safety, SAP has announced a new solution called SAP Digital Manufacturing Cloud. The company’s new solution draws on its expertise in the Industrial Internet of Things (IIoT), predictive analytics and supply networks to allow manufacturers to […]
Why CFOs (and CIOs) are finally embracing cloud ERP
By: Barbara Darrow By most accounts, spending on cloud computing will grow over the next decade. One estimate holds that cloud-specific budgets will grow six times faster than other tech spending through 2020. For most companies, the big question is not if but when they will adopt cloud computing for the bulk of their IT […]
IRS Boosts Customer Service, But Needs More Funding
By: David Sherfinski The IRS has dramatically improved its customer service from the terrible days at the end of the Obama administration, but advocates of the agency say it still needs more money if it’s to set itself on firmer footing for the long haul. As of last month, as the annual tax filing deadline […]
Digging Into The DNA Of Market Leaders Facebook, Amazon, Apple And Google
By: Robert Lenzner There was a message from investors during the two days of Facebook founder Mark Zuckerberg’s testimony to Congress last week: in both of the sessions Facebook stock increased in value despite the fears of possible regulation by the government of this extraordinary digital giant. At the same time the shares of Amazon, […]