Unit4 acquires Assistance Software for a born-in-the-cloud professional services professional offering
By: Dann Anthony Maurno Unit4, provider of enterprise applications for professional service organizations (PSOs), has acquired Assistance Software. Assistance provides professional services automation (PSA) solutions. Its Assistance PSA Suite is now Unit4 PSA Suite. The new Unit4 PSA Suite is born in the cloud, with an option for native integration with Microsoft Dynamics 365. Both […]
How IT can foster a spirit of ‘intrapreneurship’
By: Sarah White Entrepreneurship is typically associated with startup companies, and the eager, driven and innovative minds that start them. But there’s another type of entrepreneurship, and it lives inside established organizations. Intrapreneurs are already employed in your organization — they’re workers with progressive ideas that will benefit the company. The only problem is, these […]
Report: 30% of malware is zero-day, missed by legacy antivirus
By: Maria Korolov At least 30 percent of malware today is new, zero-day malware that is missed by traditional antivirus defenses, according to a new report. “We’re gathering threat data from hundreds of thousands of customers and network security appliances,” said Corey Nachreiner, CTO at WatchGuard Technologies. “We have different types of malware detection services, […]
LinkedIn steps closer to CRM as it gives Sales Navigator an enterprise boost
LinkedIn, the social network for the working world that is now owned by Microsoft, is quietly adding more features to fill out some of its bigger ambitions to provide more services to enterprises, tapping into its user base of more than 465 million professionals. And in the process, it’s also playing on one of the big themes not […]
Einstein and Watson
By: Henry Kaiser Einstein and Watson Collaborate for a More Powerful CRM Two of the world’s largest providers of customer relationship management (CRM) solutions are joining forces to expand the scope of their artificial intelligence systems. IBM applied a significant portion of their resources to develop Watson, a cognitive computing technology capable of analyzing […]
Is Tesla Throwing Customer Privacy Under the Wheels?
By: Sam Thielman Luxury car maker Tesla is throwing some drivers’ privacy under the wheels following accidents in order to defend its hi-tech self-driving car technology. And while the company has handed data to media following crashes, it won’t provide its customers’ data logs to the drivers themselves, according to interviews conducted by the Guardian. […]
AI Enabled Customer Relationship Management (CRM) and IoT Enabled Enterprise Resource Planning (ERP) Market Outlook and Forecasts 2017-2022 with Focus on Chatbots
Research and Markets has announced the addition of the “AI Enabled Customer Relationship Management (CRM) and IoT Enabled Enterprise Resource Planning (ERP) Market Outlook and Forecasts 2017 – 2022” report to their offering. This research evaluates key ERP vendors and their IoT initiatives, the transition from traditional ERP to IoT enabled ERP, and the impact […]
Will Facebook putting ‘Stories’ everywhere crack Snapchat?
By: Matt Kapko Within the span of five weeks, Facebook has copied a format pioneered by Snapchat and introduced it to all three of its most widely used apps: WhatsApp, Messenger and the primary Facebook mobile app. “Stories,” a tool that lets you share photos and videos in a feed that “disappears” after 24 hours, […]
Microsoft Dynamics Partner Roundup: Unified communications for D365; Euro CRM partner acquisition; Aussie D365 partner; New sales & marketing exec
By: Linda Rosencrance Broadview Adds Microsoft Dynamics 365 to its Growing List of OfficeSuite UC Software Integrations Broadview Networks, a provider of cloud-based unified communications (UC) and information technology services, has rolled out OfficeSuite UC for Microsoft Dynamics 365. Broadview’s cloud-based OfficeSuite UC capabilities integrate directly with an organization’s customer relationship management (CRM) system to […]
As Microsoft Dynamics 365 CRM apps mature, can we still talk customization?
By: Sarah Critchley The latest release the Microsoft Dynamics 365 customer engagement app suite have brought even more functionality to the application that customers can utilize right out of the box. Though this is obviously a fantastic thing, though it can raise the question of whether customizing the system by adding complex workflows and other […]