Future of Cloud Computing Survey Validates Microsoft’s Strategy
By Sangara Narayanan In a recent cloud survey conducted by North Bridge and Wikibon, seven out of 10 companies reported that they use Software-as-a-Service (SaaS), of which 61% of companies are using one PaaS/IaaS vendor and 56% of companies are using multiple SaaS Vendors. The preference for one single cloud vendor is completely understandable; it […]
New IQMS Senior VP of Professional Services Will Drive Customers’ Success in Implementing its Manufacturing ERP Solutions
IQMS, a leading manufacturing ERP software and manufacturing execution system (MES) authority, today announced that Cheri Williams has joined the company as senior vice president of professional services. Williams, who most recently served as vice president, Americas professional services at Verint (News – Alert) Systems, brings nearly three decades of experience in enterprise software, professional services, […]
Concerto Cloud Services and Acumatica Partner to Accelerate Cloud ERP Adoption in Healthcare
Healthcare providers and other companies across the health and life sciences industry can now accelerate their enterprise resource planning (ERP) adoption by capitalizing on cloud technologies via a new partnership between Concerto Cloud Services and Acumatica. Concerto Cloud Services is a fully managed provider for mission-critical applications and Acumatica is a leading provider of cloud […]
Salesforce Releases Second Annual State of Service Report, Uncovering Insights for The Future of Customer Service
Annual report reveals that empowered agents, a single customer view and artificial intelligence are key to delivering exceptional customer service SAN FRANCISCO—January 5, 2017—Salesforce [NYSE: CRM], the Customer Success Platform and world’s #1 CRM company, today issued its Second Annual State of Service research report, surveying more than 2,600 customer service professionals worldwide to discover […]
14 tips to land the job you want in 2017
By: Sharon Florentine If finding a new job is one of your New Year’s resolutions, you’re in luck — 2017 should bring a healthy employment market, and there’s no better time than now to turn your career-related resolutions into reality. “If you resolved to get a new position in the New Year, now is the […]
When Microsoft Outlook drives Dynamics CRM / 365 success for customers, partners
By: Matt Bolch Although Microsoft Outlook is not part of Dynamics CRM – now known as Dynamics 365’s line of customer experience apps – the popularity of the ubiquitous email and calendar program can be the key winning Dynamics deals, especially for sales teams. And while Outlook offers little financial reward to the typical Dynamics […]
BDO Canada merges with Etelligent Solutions, expanding BDO’s Canadian footprint
By: LInda Rosencrance Microsoft Gold Certified Partner BDO Canada LLP, a Canadian accounting and advisory firm, has merged with Etelligent Solutions Inc. (ESI), a Canadian consulting firm and Microsoft Gold Partner, effective December 16, 2016 . BDO Canada is a member of UK-based BDO International Limited. BDO’s IT solutions practice “helps organizations align technology to […]
Microsoft Dynamics Partner Roundup: Cost model for cloud; New Sikich CEO; Inventory management for CRM
By: Linda Rosencrance Chris Geier Becomes Managing Partner and CEO of Sikich LLP Chris Geier’s tenure as managing partner and CEO of professional services firm Sikich LLP officially began on Jan. 1, with Geier replacing former CEO Jim Sikich, who plans to retire at the end of 2017. The firm’s partners elected Geier to the […]
How artificial intelligence can eliminate bias in hiring
By: Sharon Florentine Diversity (or lack of it) is still a major challenge for tech companies. Poised to revolutionize the world of work in general, some organizations are leveraging technology to root out bias, better identify and screen candidates and help close the diversity gap. That starts with understanding the nature of bias, and acknowledging […]
Honda hopes to collaborate with Waymo on self-driving cars
By: John Ribeiro Honda Motor’s research and development subsidiary is in talks to integrate Waymo’s self-driving technology with its vehicles, suggesting that working with car makers as a technology partner is key on the agenda of Alphabet’s autonomous car unit. A collaboration between the two companies will focus on the integration of Waymo’s fully self-driving […]