Customers Expect Support Across Ever More Channels: New Microsoft Parature Report
Customers Expect Support Across Ever More Channels: New Microsoft Parature Report – MSDynamicsWorld.com by Dann Anthony Maurno, Assistant Editor published August 5, 2015 Fully seven in 10 US consumers have stopped doing business with a brand due to a poor customer service experience. And a poor experience can be, simply, not the experience the consumer […]
PROJECT DELAYS HURT EDGEWATER EARNINGS
Bob Scott reporting in his weekly Insights column. Edgewater Technology, which owns Dynamics Fullscope, saw a sharp drop in earnings for the second quarter ended June 30 as customers postponed the start of projects. Edgewater reported net income of $494,000 for the most recently ended period, down 72.3 percent from $1.7 million The bottom line […]
UXC SIGNS BIG MONEY DEALS
Bob Scott reporting in his weekly Insights column. UXC, the Australian company that owns reseller UXC Eclipse, says it has signed a series of contracts for deals exceeding about $73.1 million ($100M Australian). That announcement followed a June 29 trading update in which it said net profit after tax for the year ended June 30 […]
NET@WORK ACQUIRES AXIS
Bob Scott reporting in his weekly Insights column. Net@Work has purchased St. Louis, Mo.-based Axis Integrated Solutions, a Sage 300 and SageCRM reseller. Axis CEO and founder Kelly Hummel has been named Sage 300 practice director for New York-based Net@Work. With the addition of the Axis sites, Net@Work has 16 locations. Axis, founded in 2005, […]
SAGE ERP HITTING THE CLOUD
Bob Scott reporting in his weekly Insights column. Sage is moving major financial software products to the cloud. The SaaS version of X3 was made available this week, coinciding with the Sage Summit Conference. It is scheduled to be introduced into the United Kingdom during the summer and globally this year and next. Sage 100c […]
Microsoft Dynamics Partner Roundup: CRM Team Calendar; Managed EDI; CRM VAR Joins CSP; BI in Africa
Microsoft Dynamics Partner Roundup: CRM Team Calendar; Managed EDI; CRM VAR Joins CSP; BI in Africa – MSDynamicsWorld.com by Linda Rosencrance published July 24, 2015 In this week’s Microsoft Dynamics partner news roundup: Unified Calendar Add-on for Dynamics CRM; Managed EDI Offerings for Dynamics AX Users; Zero2Ten Tapped for Microsoft CSP Program; Edgewater Fullscope Wins […]
First Round of New Dynamics GP, NAV Professional Certifications Taking Shape, With Help From The Field
First Round of New Dynamics GP, NAV Professional Certifications Taking Shape, With Help From The Field – MSDynamicsWorld.com The Association of Dynamics Professionals, formed to develop independent exams and certify Microsoft Dynamics professionals, needs your help. The organization is trying to build a tiered set of exams to certify levels of professional development. “We are […]
Know Your Support Options: Microsoft Dynamics AX Partners Refine Post-Install Service Packages
Know Your Support Options: Microsoft Dynamics AX Partners Refine Post-Install Service Packages – MSDynamicsWorld.com by Karen Kroll, Contributing Writer published July 29, 2015 Like many mid-sized business that run Microsoft Dynamics AX, Clever Devices, a New York-based designer of technology solutions for public transportation systems, needs to manage many diverse aspects of their system. Needs […]
PRESIDENT’S CLUB LOOKS SMALLER
Bob Scott reporting in his weekly insights column. The 2015 President’s Club for Microsoft Dynamics looks smaller in two ways. First, the decision that businesses could not be selected for both this honor and the Inner Circle decreased numbers. This year, there are 110 and the 2014 list seems to have 190 names from a […]
WIPFLI, BKD PICK CLOUD PRODUCTS
Bob Scott reporting in his weekly Insights column. The movement of reselling firms to cloud products advanced a step in the last few weeks. Last month, BKD Technologies signed to sell Intacct. This week, Wipfli said it is adding NetSuite to its roster of financial applications. It’s particularly notable as BKD was recently named to […]